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Heart to Home Coordinated Entry
Coordinated Entry is not a housing program — it is a system that assesses your needs and matches you or your family to available resources across the community. Take the first step by completing a coordinated entry assessment so we can connect you to available housing and support options that fit your needs.
Advocacy
Assistance
Acknowledgement
The coordinated entry process is designed to get you connected to the right program as quickly as possible.
Five Steps From Crisis to Housing
1. Get Assessed
Call 254-297-8929, walk into an access point, or connect with a street outreach worker. A trained assessor will meet with you to understand your situation.
2. Get Prioritized
When housing openings become available, programs pull participants from the Priority List based on need and vulnerability — not first-come, first-served.
3. Get Matched
Based on your situation, you'll be referred to the right pathway: Victim Services, Homelessness Prevention, or the Heart to Home Priority List for housing programs.
4. Stay Connected
Once on the Priority List, call monthly to leave a check-in message confirming you're still in the region and still need assistance.
5. Get Housed
The housing program (not Heart to Home) will contact you directly when you're matched to an opening you're eligible for.
YOUR ASSESSMENT RESULTS
Three Possible Pathways
After your assessment, your assessor determines which pathway best fits your household's situation.
Housed But at Risk
Information & Referral
You have housing but need support to stay
stable.
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Referrals to Financial Assistance & Community Resources
Imminent risk
Prevention & Diversion
You'll lose your housing within 14 days.
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Prevention Assessment
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Referral to Financial Assistance
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Housing Navigation Support
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Housing Problem Solving
Currently Experiencing Homelessness
Housing Prioritization
You're living outside or in a shelter.
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Referrals to community resources
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Assessment and Placement in Priority List.
Note: Waco Housing Authority programs (vouchers, public housing units) maintain a separate waiting list. Contact them directly at 254-752-0324.
WHERE TO GET ASSESSED
Access Points
Get Assessed In Person
No appointment needed at any of these locations. Call 254-297-8929 for hours.
Mission Waco Meyer Center
1226 Washington Ave, Waco
Salvation Army Community Kitchen
300 Webster Ave, Waco
HOTBHN DOBEY Drop-In Center
(Ages 18-24)
2111 Austin Ave, Waco ·
Get Assessed Over Phone
Call the Heart to Home Coordinated Entry to be connected to a representative and be assessed over the phone.
Get Assessed Online
Fill Out the form on the bottom of this page to start the process and fill out the assessment form online.
CRISIS & EMERGENCY RESOURCES
Need Help Right Now?
These resources are available for immediate needs while you work through the assessment process.
Crisis Hotlines
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Community Services
Dial 211
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Domestic Violence
1-800-283-8401
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Human Trafficking
1-888-373-7888
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Mental Health Crisis
1-866-752-3451
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Runaway Safe Line
1-800-786-2929
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Suicide Prevention Hotline
Dial 988
Text TALK 741741
Emergency Shelter
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Mission Waco — My Brother's Keeper
& Meyer Center (Single Adults) -
1226 Washington, Waco
254-296-9866 x200
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Salvation Army — Sally's House (Women & Families)
254-756-7271
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Salvation Army — Red Shield Lodge & Community Kitchen (Men)
300 Webster Ave
254-757-1641
Youth Experiencing Homelessness
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The Cove (Youth 14-18 Years Old, Who Have Not Graduated High School)
254-207-0789
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DOBEY Drop-In Center (Ages 18-24)
254-297-8980
